Yesterday I
was working on a computer that had a very strange problem. I could
bring up web pages just fine, check email, and everything else online.
However, when I clicked on a link to download a file to the computer I
received a message stating:
"Internet Explorer cannot download filename
from this particular
webserver". In other words, using pchell.com and the
filename fixit.exe as an example, the message stated "Internet Explorer
cannot download fixit.exe from pchell.com"
I could use an FTP program just fine and I could download the file
using an alternative browser such as Firefox. So the problem was
definitely an Internet Explorer issue.
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After
trying to repair Internet Explorer to no avail, I discovered the
problem lies in the Temporary Internet Files folder.
Sometimes the index.dat file can become damaged. If this occurs, you'll
have to delete the index.dat file and restart your computer. Then
you'll be able to download files correctly again. Follow the steps
below to delete this file.
1) Open Internet Explorer.
2) Click on Tools, Click on Internet Options
3) On the General tab under Temporary Internet Files, click on Delete
Files
4) Click Ok when it asks if you want to delete the files
5) Under the History section on the General tab, click Clear History,
then click Ok
6) Close Internet Explorer
7) Log off the current user and Log onto another user account such as
Administrator
8) Click on Start, Run
9) Type CMD and Press Enter to open a command prompt
10) Change directories to the Temporary Internet Files directory by
typing the following command, substituting the correct drive letter and
the word username with the correct user in Windows XP.
cd drive:\Documents and
Settings\username\Local Settings\Temporary Internet Files\Content.IE5
Example: cd c:\Documents and
Settings\Mark\Local Settings\Temporary Internet Files\Content.IE5
11) type del index.dat and
press Enter
12) Type Exit and press Enter to close the command prompt
13) Restart your computer
Once the computer has been
restarted, open a web page with a link to a download. Click on the link
and try to download the file. It should now work.
Written by Mark Hasting
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