Incredimail® is an email program that offers lots of animated characters, also called notifiers, to announce when you have mail. It also offers a wide array of other multimedia options including sounds, animations, ecards, pretty background templates for your email and more. Users of Incredimail generally have a love/hate relationship with it. Many users would not do without it, while some people who have tried it want desperately to remove it completely from their computer.

You'll find listed below instructions on how to remove Incredimail manually, or if you would like an automatic removal program for Incredimail®, click here skip to the bottom of the page.

How Do I Know If I Have Incredimail Installed?

You'll notice an icon similar to the following in the system tray next to the clock if Incredimail is installed on your computer.

Incredimail Tray Icon

You'll also see a couple new icons on your desktop that look like this.

Incredimail Desktop Icons

If you run Hijackthis, you'll also notice the following lines that have been added:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c

Transferring Incredimail Messages to Outlook Express

Incredimail® does not make it easy to move your messages back to Outlook Express. However, there is a good article on that explains what you need to transfer the messages back to OE and how to do it.

How Do I Remove Incredimail®?

1) Click on Start, Settings, Control Panel

2) Double click on Add/Remove Programs

3) Find "Incredimail" in the list of installed programs and click on Change/Remove to uninstall it.

Incredimail in Add/Remove Programs

Follow along with the prompts to complete the uninstall.

Problems with Uninstalling Incredimail

Unfortunately, when the normal procedure for uninstalling Incredimail® does not work, it can leave parts of Incredimail® still intact. With over 125 folders, almost 800 files, and close to 2200 registry keys created by Incredimail®, removing it manually can be quite a chore.

In many cases, a regular uninstall will leave the undeleteable file called imshext.dll on the hard drive or remove the option from Add/Remove Programs but leave most if not all of Incredimail intact. The problems removing Incredimail have been so numerous that even Microsoft has a support page on how to remove Incredimail® files manually through the Windows registry. The Microsoft document is focused on fixing the error message "Cannot Find Incredimail.exe" when you open an attachment after removing Incredimail from your computer. From my experience though, this list is incomplete and still leaves bits and pieces floating around.

Here is the list from Microsoft of the items in the registry that should be removed.

Under the HKEY_CLASSES_ROOT key, delete the following keys:
b.  Under the HKEY_LOCAL_MACHINE key, delete the following keys:
Software\Elishim\Protect\Browser (remove the Incredimail value)
Software\Microsoft\Direct3D\Most Recent Applications\ (remove the NAME value that points to Incredimail.exe)
\Microsoft\Windows\CurrentVersion\App Paths\Incredimail

c.  Delete the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\Incredimail key.

Because of the many emails I have received concerning how to remove Incredimail®, I decided to create an automatic uninstaller for it. Of course, you could manually remove many of the items in the list above from your registry, but downloading an automatic uninstaller for Incredimail® might be easier.

Remove Incredimail Automatically

I created the following uninstaller for Incredimail® in hopes that it would help people in the many cases where the normal uninstall routine fails. The program will perform the following functions:

    * will check for installation folder (default \Program Files\IncrediMail)
    * will try to stop the Incredimail® application, if it is running
    * will unregister the Incredimail® dll's
    * will remove any leftover Incredimail® files and folders
    * will remove any Incredimail® registry entries
    * will unregister file associations for Incredimail®
    * will remove Incredimail® from the Add/Remove Programs screen

In many cases, My Start by Incredimail® will be the Start Page in Internet Explorer, the removal program will change the Start page back to the default one of as well as change the Search Companion back to Windows Live Search.

Now for the bad news, I spent a lot of time and energy creating an automatic removal tool for Incredimail®, so I am actually charging for its use. Although, I want to keep the price down to roughly the cost for a cup of coffee and a pastry. Therefore, I am charging customers $4.95 for the removal program.

If you would like a clean and easy way to uninstall or remove Incredimail® click on the Paypal button below to purchase and download it.

Testimonial - Mr. Mitchell, West Chester, PA

"I am a cheapskate and I will readily admit it……..because you will find it out anyway. My laptop was infected by the Incredimail piece of crap today.  I did the following:

  • Since I thought I was somewhat better than the normal computer user and because I have removed a number of different infections of my computer and my wife’s computer, I figured I would use my normal skills and remove the damn thing myself.  I spent about two hours doing “my things” nin an effort to remove it and, after finding a number of files and folders related to Incredimail, I removed them and felt very proud that my efforts had once again been excellent.  I cranked up Firefox and then IE and damnit, I had no effect on the thing.
  • Then, since my expertise hadn’t worked too well, I did a Google search for “How to get rid of Incredimail.”  The initial items were items from Incredimail itself so you know how meaningful and helpful they were.  I passed them quickly and went to the private listings.  I saw the one from PC Hell and read through it.  I got to the end and it said to send a PayPal payment so I decided to look elsewhere for a free fix.  I tried two different detailed fixes and exch time I cranked up Firefox and then IE and they had not resolved the problem.
  • I needed to make the third time the charm so I went back to PC Hell and downloaded the removal tool plus paid the ridiculously small fee. I followed the instructions to the letter – they were very clear by the way – and then I started up Firefox and IE once again.  No need to tell you the outcome, but there was no further evidence of the Incredimail thing on my computer.
Thank you for developing the procedure for removing Incredimail and thank you for offering it to us for a fee.  The fee was too small but I am most appreciative for everything you did.  I am sorry I was such a cheapskate and hopefully I can learn from my mistakes."


IncrediMail® is a registered trademark of Incredimail, Ltd. A publicly traded company. They are a distribution partner of Google™, a Microsoft™ preferred
developer and certified by the Better Business Bureau® and McAfee™ Security. The IncrediUninstaller is a third party application that is not associated or endorsed by Incredimail, Ltd.

Written by Mark Hasting

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