Removal of VirusProtectPro

How Did My Computer Become Infected with Virus Protect Pro?

You've been the victim of a SmitFraud attack that has downloaded VirusProtectPro and told you that you need to purchase it to remove many spyware problems. SmitFraud attacks show fake antispyware programs popups on your screen and/or a balloon popup from the windows system tray displaying a warning message that your computer is infected with spyware and telling you to purchase, download & install their program to remove it.

If your computer has become infected with one of these "spyware removal programs", you probably downloaded an infected codec program when you tried to watch a video online or you may have been hit by a "drive-by" installation of Smitfraud.

In any case, you'll want to follow the directions below to remove both the Smitfraud infection and VirusProtectPro and gain control of your computer again.

In many of the infected computers I've dealt with, programs like "Video Access ActiveX Object" show up in the Control Panel and are the initial infection that start the whole issue. Most of these programs when scanned with an up-to-date virus scanner are shown to be infected with viruses like Troj.Zlob.AN or Spyware.Cyberlog-X.

In the case of VirusProtect Pro, I was confronted with the following popup message of a Critical System Warning telling me I had been infected with Cyberlog-X

Cyberlog.X


Soon after I was presented with the VirusProtect Pro advertisement on my screen.

VirusProtect Pro Ad
 


and then it downloaded, placed the following icon on my desktop and started scanning the system

VirusProtect Pro icon
The scanning of my computer only took a few seconds, so I know the entire hard drive was not scanned during this test. In fact, all the program found were several cookies on my computer.
Scanning of VirusProtectPro

The Hijackthis log shows the following information. Problem files are bolded.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:57:23 PM, on 7/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Cox\Applications\App\syssvcnt.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Video ActiveX Access\iesmn.exe
C:\Program Files\Video ActiveX Access\iesmin.exe
C:\Program Files\Video ActiveX Access\imsmain.exe
C:\Program Files\Video ActiveX Access\imsmn.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://69.50.191.51/hp.php
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
F3 - REG:win.ini: load=C:\\xzz.exe
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {184746EC-9E9D-4C7D-B9E7-9039EBD801A9} - C:\Program Files\Video ActiveX Access\iesplg.dll
O3 - Toolbar: Protection Bar - {29C5A3B6-9A8D-4FA0-B5AD-3E20F4AA5C00} - C:\Program Files\Video ActiveX Access\iesbpl.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD06] C:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Windows Generic Proc] procmsg.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [LDM] \Program\
O4 - HKCU\..\RunServices: [Windows Generic Proc] procmsg.exe
O4 - HKLM\..\Policies\Explorer\Run: [user32.dll] C:\Program Files\Video ActiveX Access\iesmn.exe
O4 - HKLM\..\Policies\Explorer\Run: [rare] C:\Program Files\Video ActiveX Access\imsmain.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O22 - SharedTaskScheduler: biocomputing - {98ca7898-6029-41ab-8f67-ea4f5e1afc22} - C:\WINDOWS\system32\myqlejy.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: QoS RSVP (RSVP) - Unknown owner - C:\WINDOWS\System32\rsvp.exe

Step by Step Procedure for Removing VirusProtectPro or Virus Protect Pro

Before attempting this removal procedure, download the following removal tools to your desktop and install them.

  • SmitRem by NoahdFear - Tool to remove Spyaxe and related infections
  • SmitFraudFix - Tool to remove most SmitFraud infections 
  • MalwareBytes Anti-Malware -  tool to remove Rogue applications and much more (highly recommended)
  • HijackThis 1.99.1 - Essential tool for finding spyware, virus, trojan, and other problems
  • CCleaner - Free tool for removing temporary files, cookies, history, and cleaning up registry problems
  • Before I continue into this removal, I do have to point out that many of my visitors have had great luck using the  SuperAntiSpyware product to remove this infection.

Removal Procedure

1) Download the programs above to your desktop, extracting and install them. 

2) Open SmitFraudFix, and choose option 4 to check for updates and download any updates, then quit the program

3) Restart your computer in Safe Mode

4) Open the SmitRem folder and double-click on RunThis.bat to start the SmitRem removal procedure. Besides removing particular files that it looks for, the tool also runs the Disk Cleanup tool to remove temporary files on the hard drive that may contain problem files. For a Tutorial on using SmitRem click here

5) After SmitRem has finished, open SmitFraudFix and choose to search (option 1) and clean (option 2)  and run a full system scan to remove anything it finds. For a tutorial on using SmitFraudFix click here  

6) Double-click on MalwareBytes Anti-Malware, install it, update it, and run it to remove misc rogue application files. If you prefer you can purchase MalwareBytes Anti-Malware which provides a realtime monitor that will alert you if you attempt to  download a rogue program.

7) While still in Safe Mode, run CCleaner. Analyze and Clean files it finds, then click on the Issues button on the left side of the screen and Scan and Fix any Registry issues CCleaner discovers. Run both the Registry Scanner and the File Analyzer until nothing else is found.

8) Run Hijackthis and Remove any leftover issues. If you are not sure, if a line in Hijackthis is a problem, reboot in normal mode and use the Online HiJackthis Scanner to see if the file is a threat. Just copy and paste your Hijackthis log file into the scanner and let it analyze it for you. Although its not perfect, it will give you an idea if your system is clean or still needs some work. Do not delete anything with Hijackthis unless you are absolutely sure what the file is and what it does.

Another great tool to use is Process Library to see if a file is a threat.

For items in the Hijackthis log like the following, that will not delete manually, use KillBox to browse to the location of the file and delete it or delete it on reboot. Items that are impossible to remove unless using Killbox usually show up in the 20 section of Hijackthis.

O20 - Winlogon Notify: msupdate - C:\WINDOWS\SYSTEM32\msupdate32.dll
O20 - Winlogon Notify: winrir32 - C:\WINDOWS\SYSTEM32\winrir32.dll
O20 - Winlogon Notify: dvd4free - C:\WINDOWS\SYSTEM32\dvd4free.dll

9) Reboot computer in Normal mode

10) Open the Add/Remove Control Panel, and uninstall any leftover programs like "VirusProtectPro" or any Video Active X programs that were the root cause of the infection.

VirusProtectPro Add or Remove

11) Delete any leftover directories for VirusProtectPro in the C:\Program Files folder by right-clicking on the VirusProtectPro folder and choosing Delete. As a sidenote, upon rebooting after using Add/Remove in Control Panel, the folder and exe file for VirusProtectPro were still left on the system.

12) Scan your computer with online virus scanner like Housecall, BitDefender, or eTrust or download and install an antivirus program and run a complete scan. A list of online scanners is below, some however will only scan but not remove issues.

Online Virus Checkers
Trend Micro Housecall - will scan and remove threats
BitDefender Scan Online - will scan and remove threats
Ewido Online Scanner - will scan and remove threats
Kaspersky Online Scan - will scan and remove threats
Panda Activescan - appears to only scan for but not remove threats
McAfee FreeScan - appears to only scan for but not remove threats
eTrust Antivirus Web Scanner - will scan and remove threats
Symantec Security Check - will scan and remove threats
Dr.Web Online Check
- user can upload and test for threats on particular files

You may also want to run a thorough scan for adware/spyware using Ad-aware SE, Spybot Search and Destroy, or Windows Defender as well to make sure your system is absolutely clean of other malware.

You can visit my page for other Essential Tools to Use in Removing Spyware, Adware, Trojans, and Viruses

Congratulations! Your computer should be free of the VirusProtectPro. Please be careful when being prompted to download any more Video Active X components to watch a particular video. If in doubt, dont install it.


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